Last Updated: April 2026
Refund & Return Policy
At DSS Aquatics, we specialize in live fish and aquatic livestock. Due to the perishable and sensitive nature of these products, all sales are final once an order has been shipped.
1. No Returns
We do not accept returns of live fish or aquatic livestock under any circumstances.
This policy is in place to protect the health and safety of all animals and to maintain strict biosecurity standards.
2. No Refunds After Shipment
Once an order has been shipped, it is non-refundable.
We are not responsible for:
- Improper tank conditions
- Incompatibility with other fish
- Customer handling after delivery
3. Live Arrival Guarantee (DOA Policy)
We offer a Live Arrival Guarantee to ensure your fish arrive safely.
👉 Please refer to our
Shipping & Live Arrival Guarantee (DOA Policy) page for full details.
This policy outlines the only circumstances under which a refund or replacement may be issued.
4. Order Issues Before Shipment
If you need to cancel or modify an order:
- You must contact us before the order has shipped
- Once an order is processed or shipped, it cannot be canceled
5. Incorrect or Incomplete Address
Customers are responsible for providing accurate shipping information.
We are not responsible for:
- Incorrect addresses
- Failed delivery attempts
- Delays caused by carrier errors
Orders affected by these issues are not eligible for refunds.
6. Unauthorized Transactions
If you believe a transaction was unauthorized, please contact us immediately.
We reserve the right to investigate all claims and take appropriate action.
7. Agreement to Terms
By placing an order with DSS Aquatics, you acknowledge and agree to this Refund & Return Policy.
8. Contact Us
For questions regarding your order, please contact us through our website contact form.